About Train

About PALACE ON WHEELS
&
Terms and Conditions

 

Nothing can beat the romanticism of the royal train tour on Palace on Wheels that chugs along the scenic routes coupled with historical landmarks. The history of Palace on Wheels is as interesting and fascinating as its journey itself. A definite tribute to the royal tradition of Indian Maharajas, this train travels down to the heart of India’s rich cultural and historical heritage, Rajasthan. Dotted with forts, palaces, lakes, sand dunes and green forestry, Rajasthan is the land where the folklores of yore are still alive.

Under the aegis of Rajasthan Tourism Development Corporation and Indian Railways, Palace on Wheels was introduced on January 26, 1982. One of the prestigious luxury trains in the world, Palace on Wheels derives its name from the royal background of its guest coaches which are the replica of the personal carriages used by the Maharajas, Nizams & the Viceroys.

Rajasthan is the magnificent land of numerous kingdoms, majestic forts and palaces, diverse cultures, varied It stands on its tracks; a gleaming sealed carriage, every bit is royal. The air-conditioning works silently, creating a space where only the excitement of the history of the Rajput kingdoms permeates through, clearly captured in a contemporary mode. In all, there are Fourteen saloons, each equipped with four twin-bedded chambers, with attached baths that have running hot and cold water and showers. The modern conveniences have been thoughtfully provided, sofas to sink into, strategically placed lights to read by, wonderfully appointed beds with comfortable furnishings,inbuilt wardrobes for the storage of one’s clothes and bags, and huge plain glass windows to watch the countryside roll past.

Outside the bedrooms, each coach also has a seating lounge where passengers can get together, just sit watch the cities as they glide past outside the windows, or enjoy a quiet cup of tea. An attached pantry with each saloon helps provide beverages and refreshments to the accompaniment of soothing piped music.

There is the comfortable bar cum lounge where you can relax over your favourite drink, burrow in a book or converse with fellow passengers. Attached to it are two restaurant cars, Maharaja and Maharani respectively, with opulently draped curtains, exquisitely crafted lights and table settings . Here accompanying chefs serve up a delicious choice of Indian, including Rajasthani, Continental and even Chinese cuisine that are a feast for the palate.

The train chugs out of Safdarjung Railway Station New Delhi on a week-long run through Rajasthan every Wednesday night, with a trip also inbuilt to Agra and the Taj Mahal. Turban-wearing attendants take over from the moment you arrive at the platform, assigning you your coupes and detailing all the facilities that are on board. The train moves by night and arrives each morning at a new destination where new experiences await you.

 

PALACE ON WHEELS COACHES

The coaches of Palace on Wheels get their names from the former princely states of Rajputana. There are 4 twin bedded chambers in each coach soaked in the ethnic Rajasthani decor. Each guest cabin is equipped with channel music, running hot & cold water, shower, attached toilets, intercom, and wall to wall carpeting to offer a comfortable and luxurious travel. There also is a personal attendant ‘Khidmatgar’ in each saloon catering to the needs of the guests round the clock.

The 14 Guest Coaches of the train meet the aesthetics and interiors of the prineledom they are named after different cities in Rajasthan like Alwar , Bharatpur , Bikaner , Jodhpur , Jaipur , Udaipur and so on. In each saloon, there is a mini pantry and a lounge equipped with television, DVD player and small library. The guests are offered hot and cold beverage along with refreshments and a place to get-together and relax.

Cabins

The cabins of the Palace on Wheels are the perfect epitome of regal lavishness and gracefulness. The train has 14 fully air-conditioned coaches in total with 4 Cabins, with an amazing décor that reminds one of complete luxurious comforts, experienced by the erstwhile Indian royalty. The interior of the cabins is inspired from the décor of the palaces of the Maharajas. The use of rich silk fabrics is the main highlight and looks extremely attractive.

 

The antique wooden furniture with beautiful delicate artworks adds an amazing character to the rooms and the padded beds in the cabins offer a comfortable sleep. Every cabin is well-laden with all the world-class modern facilities including attached bathroom with plush toiletries, electronic safety deposit, internet connectivity, individual temperature control, telephone, etc. Availability of a special attendant called Khidmatgar to meet all your travel needs is a major attraction.

 

Dining and Cuisine

The dining experience on-board the Palace on Wheels is itself an extraordinary affair. Maharaja and Maharani, the two royal restaurants aboard, serve sumptuous food of Indian and other popular world cuisines. Dishes of Rajasthani and Marwari cuisine are the highlights. The expert chef and his team take care of hygiene and cleanliness. The guests can enjoy the highest level of hospitality services. The ambiance of both the restaurants is welcoming because of the luxurious fabrics, imported crockery, delicate glass carvings, mahogany paneling, striking chandeliers and colorful wall lamps, aptly matching the mood of the train.

Bar

Enjoy chit-chatting over a glass of wine with your fellow passenger at the well-appointed Bar aboard the train. This is the right kind of place to unwind and relax after a day of sightseeing. This well-stocked bar serves liquor of both national and international brands and a host of fine wines and other non-alcoholic beverages. The guests can also relish fresh and tasty snacks to accompany their drinks.

Spa

The most recent addition to the Palace on Wheels is the Rejuvenation Spa Car. To offer complete comfortable and luxurious experience to the guests on-board, there is a spa where you can opt for a host of Ayurveda treatments, massages and therapies. When you get tired after a day’s sightseeing, visit the spa and relax your mind, body and soul by availing the services of professional spa therapist. The décor of the spa itself creates a great atmosphere where you can simply relax and rejuvenate your senses.

Sitting Lounge

Just the right kind of place to have a chit-chat with your loved ones and co-passengers, the sitting lounge offers you a relaxing environment. Spend some relaxing moment while reading a book of your choice, from the collection available here. It is the ideal place to socialize. You can also partake in the indoor games. The furniture, flower pots and beautiful wall-hangings, add a character to the lounge.

PALACE ON WHEELS FACILITIES

The Palace on Wheels features state-of-the-art amenities and en-suite facilities. Each guest carriage is a replica of an original private salon of erstwhile Maharajas, Nizams and Viceroys of India.

Guest cabins provide a calm, personal space where guests may read, relax or simply watch the landscape spool by through the panoramic windows.

A passionate team of chefs takes care of the gourmet meals that are served in the 2 dining cars on board. For an authentic dining experience of Royal Rajputana, the accent is on fresh local ingredients and traditional dishes.

The Spa Car, Lounge Car and a Bar Car in Palace on Wheels ensure that you rediscover the finer aspect of traveling for the entire duration of your itinerary. So be prepared to step back into a more refined era in unhurried pace of life.

Wheelchair Assistance

Special assistance is available for differently abled guests in the form of wheelchair, crèches and attendants.

Indoor Games

Indoor games including crossword puzzles, carom board, chess, Chinese checkers, playing cards and so on.

Internet

Wi-Fi facility along with Laptops is available on board to keep you connected with the world.

Smoking

Smoking in India is prohibited in all public places. Contact tour manager for more details.

Medical Aid

Medical assistance is available on-board the train. A doctor can be arranged on call at any destination.

Special Features

Each guest salon has a sitting lounge equipped with sofas, TV, DVD players and mazazines.

Voltage

Voltage available on the Palace on Wheels: 110/230V

Security

Sufficient safety arrangements are always made for the guests and their personal belongings in the train.

Souvenir

The train has a Souvenir shop that sells handicraft items, traditional artefacts, curios and ethnic dresses.

Attendant or Khidmatgar

A attendant, called Khidmatgar is always available at the guest’s service, to cater to all of their travel requirements

News paper/Magazines

Be informed on the go with daily news papers & magazines with your morning tea.

Arrival kit

Every guest is welcomed with a glass of wine & an arrival kit that includes stationery items, brochures etc.

Royal Spa

A well-equipped spa is available on-board that provides therapeutic massages & rejuvenating experience.

 

 

GENERAL INFORMATION

Cabins

The train has 14 guest carriages, which all are decorated with a distinct motif evocative of erstwhile Rajputana clan after which they are named. Each cabin is equipped with live television, air conditioning, internet connectivity, channel music, safe and attached bathrooms.

Dining

The train has two elegantly appointed restaurants – Maharaja and Maharani – each of which has its own signature dishes and décor including the culinary traditions of Europe, India and certainly of Rajasthan.

Bar & Lounge

In the bar of Palace on Wheels, you will get a good variety of house brands of wines, spirits and beer. Snacks are offered complimentary for every passenger.

Spa

You can also enjoy a pampering spa treatment on board Palace on Wheels. The on board spa has its specialized group of professionals who offer rejuvenation treatments on the move.

Pre & Post Hotel Accommodation

The guests are suggested to at least book one day of hotel accommodation before and after the train journey and this can be organised by us.

Travel Insurance

Personal – We always recommend our guests to carry the insurance documents collected from their home country that cover insurance policy in regards to illness, injury, accident, death, loss of luggage and holiday cancellation.

However all passengers are covered well under an umbrella of insurance that encompasses unforeseen calamities like fire, earthquake, theft and terrorism.

Dress Code

Smart casual clothing and suitable walking shoes are recommended for off-train excursion tours. For all the wildlife tours, guests are suggested to wear comfortable clothes in natural restraint hues so that it can blend well with the landscapes. The bright colored clothes are better avoided during wildlife excavations. You also need to carry warm clothes during winter season departure.

Baggage Allowance

As there is a little storage space inside your personal cabins, so passengers are requested to carry luggage as per the international airline rules for the first/business class passengers. Soft-topped luggage is always recommended as these can be stored easily.

Special Dietary Requirements

If you have any special dietary requirements, please mention it at the time of booking so as to avoid disappointments during your journey. All the efforts are directed towards a pleasing journey experience for the travelers and thus, we also need your support to offer quality services every time.

Porter

At every embarking and disembarking stations, porters are available to assist you with your luggage.

Butlers

A dedicated team of butlers is always present to the services of the guests. This round the clock service is tailored in a way to fulfill all your requirements in the shortest possible period of time. The well trained butlers can speak English well so that communication between the guests and the butlers can run without any hindrance.

Wheelchair Access

For physically challenged passengers, wheelchairs, crèches and a special attendant for assistance are also available onboard Palace on Wheels. If you have any such special requirements, please mention it at the time of booking to avoid last minute complicacies.

Off Train Excursion

You may need to take a fair amount of walk during the off-train excursion tours. It is therefore recommended you to carry comfortable walking shoes. The roads leading to the excursions destinations may not be smooth, but craggy and exhaustive; however a minimum amount of physical fitness is always required to enjoy these tours.

Guides

A well trained, English speaking guide accompanies the guests during their off-train excursion tours. The guide is provided with a view to offer the guests an in-depth and detailed insight of the various destinations and historical monuments covered in each excursion. Language speaking guides are also available on selected destinations, but with an extra cost. Please let us know about your requirements at the time of booking only.

Transportation

Comfortable and fully air-conditioned coach transfers are available for passengers during their off-train excursion tours. Please go though the detailed itinerary for the specific details on transportation.

Smoking Policy

As per Indian Law – Smoking in India is prohibited in all public places. However, those who wish to smoke can contact the captain for the same.

Health

While travelling to India, no specific vaccination is required, but foreigners need to carry their Yellow Fever Vaccination certificate conforming to international health regulations, if they are originating or traveling through Yellow Fever prevalent countries. You also need to take precautions for malaria. Please consult your physicians before embarking on the journey. If you are on a medication, carry sufficient amount of medicines required during the span of the journey. Mosquitoes and insects repellents are also need to be carried to be safe from the hands of diseases and allergies.

Laundry

Please contact the carriage butlers for details as limited laundry services are available on selected destinations.

Cell Phones

All the passengers are requested to keep their cell phones on silent mood while on board or during off-train excursion tours. In all the public areas of the train, the use of cell phones and laptops are restricted. You can use these services in the privacy of your cabins.

Telephone Calls

All the cabins are equipped with telephones. The cost of external calls will be charged separately as it is not included in the cost of the journey.

Tipping

It is a courtesy in Indian tradition to offer gratuities for small services. The gratuities for off-board guides, escort and staff is included in the journey cost. It is completely upon the guests to offer and not to offer gratuities for services.

Crew

All crew members are well versed in English. The team is dedicated towards ensuring that every need of guests shouldn’t just meet, but anticipated.

Minimum Passenger Requirement

Every journey of Palace on Wheels requires a minimum number of passengers. In case this required number is not met, an alternative departure date or an alternative journey or the refund will be provided to you. In such an unforeseen condition, 30 days advance intimation can also be given.

Tariff Includes

Accommodation in double / twin bedded cabins with en suite bathrooms, all meals, soft beverages, butler service, guided off train excursions as illustrated in the journeys inclusive of entrance fees, still camera fees, transport and services of a guide, complimentary tea, coffee and mineral water on board along with porter charges at stations.

Tariff Excludes

Any optional tours as mentioned in the itinerary, taxes, insurance, gratuities, telephone calls, laundry, alcoholic beverages (apart from the house brands of wines, spirits, beer served in the restaurants and bar), video, film and professional still camera fees and arrival and departure transfers. International and domestic air tickets, pre and post tour accommodation and any tour extensions are not included unless specifically mentioned as part of the journeys.

Terms of booking for Palace on Wheels

Description of services on the website

Website describe the available services as of this date as accurately as possible. We reserve the absolute right to alter, amend, change or modify the tour package & itineraries (including but not limited to the cancellation and or substitution of guest speakers & signature departures). This may be necessitated due to factors beyond our control such as ‘force majeure’ events, strikes, fairs, festivals, sport events, weather conditions,disruptions/diversions of rail services, floods, earthquakes, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing and non availability of venues. Where we may know of these sufficiently in advance we will notify you, otherwise Train Manager would inform you of the changes during the tour. We or Palace on Wheels would not be liable for any loss, cost, expenditure, damage or compensation for such changes.

Itinerary changes

The itineraries on certain departures will run in the reverse direction. There may be a slight amendment in the activities and sequence of destinations visited. The right to vary, amend, alter or withdraw any particular itinerary, departure or excursion rests entirely with the Palace on Wheels.

Booking
You have read and understood the Tour itinerary and the ‘Terms and Conditions’ and accordingly you have booked the tour. The terms and conditions are available on the website.

 

PAYMENT TERMS

  1. a) 30% of the published price plus applicable taxes at the time of booking along with names and scanned copy of the passport for all travellers.
  2. b) Balance payment 90 days prior to the departure.

CANCELLATION

If you wish to cancel the booking of your client, you must communicate the cancellation by E-mail to us.

The following cancellation charges will apply: –
For any cancellation days are counted excluding the date of departure

In case of FITs:

90 days or more prior to departure, 30 % of published price and as per our Terms and Conditions

 

Changes and cancellation by Palace on Wheels prior to your departure

The journeys are planned well in advance. We reserve the right to make changes to the programme if necessary at any point of time. Should the minimum number of passengers not be met or due to certain operational reasons and conditions, we reserve the right to cancel the departure or amend the same. Most changes made by us would be minor, but on certain occasions there could be a possibility of making a significant change. A change is defined as significant if it involves a change of destination or date of departure. In such an eventuality, we would inform you as soon as possible and provide you with the following solutions:

Accepting the changed arrangements or

Purchasing alternative arrangements from us, similar in standard as originally booked if available with the applicable cost adjustment or

Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre / post accommodation, airline tickets, excursions, extensions etc.
In case of a ‘force majeure’ (please refer to details mentioned below) situation due to which a departure has to be cancelled, we regret there would be no refund of the monies paid to us or reimbursement of any additional expenses incurred by you as a result of our cancellation / change.

Amendments

Any amendment to the services would be treated as a cancellation of the original services and any new arrangements will be regarded as an entirely new booking. Cancellation charges will be applied as per our terms and conditions.

In case any amendment is made by the client 90 days prior to the date of departure, there would be a loss of booking amount towards cancellation charges.

In case any amendment is made by the client 90 days or less prior to the date of departure, the same would be treated as cancellation of the original booking and the cancellation charges as per our terms and conditions will apply.

Accepting the changed arrangements or Purchasing alternative arrangements from us, similar in standard as originally booked if available with the applicable cost adjustment or Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre / post accommodation, airline tickets, excursions, extensions etc. that have been booked .

Force Majeure

Neither party shall be considered in breach of this Agreement or in default of its obligations here under if it fails to perform or observe any or all of the terms of this Agreement as a direct or indirect result of causes beyond the reasonable control of such party, such as but not limited to, acts of God, Civil or military authority, acts of the public enemy, threat of war, declared war, undeclared war, war riots, actual or threatened terrorist activity, civil disturbances, insurrections, industrial dispute, strikes, accidents, explosions, fires, earthquakes, floods, transportation embargoes, epidemics, diseases, acts of government, its agencies or officers, non availability of venues or any other legitimate cause beyond the reasonable control of the parties.

Train Schedules And Flexibility

Please note that our train operates within the constraints of the Indian Railways Network and the timing agreed upon by them. We require you to abide by timings suggested by your guides, escorts, etc. enabling us to adhere to the schedules. Certain departures would be operating in reverse with minor changes in timings and flow of destinations.

Indemnification and Exclusion of Liability

The guest availing services or undertaking the tour/trip, having such activities which involve risk of accident or death or personal injury or loss of any kind, shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement which shall govern the transaction for all purposes and shall be binding on guest.

The guest expressly agreed that the use of services/ undertaking the tour/trip is at their sole risk. In the event of an untoward incidence, causing injury/fatality/loss of any kind to guest, the company and its respective directors, officers, employees, representatives and agents shall not be liable for any loss or damage of whatsoever nature or personal injuries or death, howsoever arising (including, but not limited to the guest’s or any other person’s property) which the guest or any such other person may incur or suffer as a result of or arising from the guests participation in the tour and any other activities undertaken on or during the tour, and the guest irrevocably and forever releases and discharges the company and its respective directors, officers, employees, representatives and agents from any and all such liability.

Additionally there are terms and guidelines that govern a particular feature, offer or operating rules or policies applicable to each service. The guest shall be responsible for ensuring compliance with the terms and guidelines or operating rules or policies of the respective services.

The guest furthermore indemnifies and holds the company and its respective directors, offices, employees, representatives and agents harmless from and against any and all loss, damage, actions, proceedings, claims, demands and legal and other costs and expenses (including legal costs on an attorney and own guest scale) of whatsoever nature and howsoever arising (including, but not limited to, the guest’s or any other person’s injury or fatality, or any loss of or damage to the guest’s or any other person’s injury or fatality, or any loss of or damage to the guest’s or any other person’s property) asserted against or incurred by the company, its affiliates their respective lawful successors and assign, that arise out of, result form or may be payable by virtue of any breach on non performance of representation, warranty, covenant or agreement, made on obligation to be performed by the guest pursuant to this agreement.

The guest shall be solely responsible for any breach of any specific rules/regulation or ground code of conduct of the area and the company cannot be held responsible for the same.

Conditions of travel

You will have to strictly follow the tour program. There would be no refund if you fail to join the group at the commencement of the tour, or join the group later or leave the group before culmination of the tour for any reasons whatsoever. You are responsible to register with the representative of the Company at the appointed date, place and time and you would be treated as a no-show if you fail to do so. Under no circumstances would any refund be given for any unutilized services. You shall not behave in a manner which may cause distress or annoyance to other co-travellers or which may create the risk of danger or damage to property of the Company, co-travellers or others. In this event, you may be asked to leave the tour immediately. The Company shall be under no liability to any such person.

Communication

The communication transmitted to your mailing address / email address on record shall be deemed to have been communicated to you. All communication from you to the Company has to be in writing, not orally. Where a booking is made directly by you with the Company, communications will be sent to you at your mailing address or e-mail address given.

Christmas & new year, signature journey supplement changes

ONLINE BOOKING

The packages which include flights are fully ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 9967